Reservations

TaskRouter creates a Task Reservation subresource whenever a Task is assigned to a Worker. TaskRouter will provide the details of this Reservation Instance subresource in the Assignment Callback HTTP request it makes to your application server. You must POST ReservationStatus=accepted or ReservationStatus=rejected to this resource within the reservation timeout to claim or reject this task.

Update a Reservation

TO indicate that a Worker has accepted or rejected a Task, you can:

require 'Services/Twilio.php';

$accountSid = 'YOUR_ACCOUNT_SID';
$authToken = 'YOUR_AUTH_TOKEN';
$workspaceSid = 'YOUR_WORKSPACE_SID';
$taskSid = 'YOUR_TASK_SID';

// instantiate a Twilio TaskRouter Client
$taskrouterClient = new TaskRouter_Services_Twilio($accountSid, $authToken, $workspaceSid);

// set reservation parameters
$reservationStatus = 'accepted';

// update the reservation status
$taskrouterClient->workspace->tasks->get($taskSid)->reservations->get($reservationSid)->update('ReservationStatus', $reservationStatus);